Unless otherwise specified, individual bottles (500ml OR 330ml) need to be ordered in multiples of twelve AND a complete case of one product. Bag-in-box ciders and gift packs can all be purchased individually.
Unfortunately, we are unable to provide international shipping. We will aim to deliver your order within three working days, however please allow for a longer lead time around Public Holidays and the Festive season. You will receive an email when your items have been dispatched with an expected delivery time. Orders placed after 12 noon on a Friday and during the weekend will be processed on the following Monday or working day.
Colcombe House extends 30 day return policy on orders shipped within the UK. The customer is responsible for all shipping costs, duties, VAT and taxes that may be incurred in returning the item(s) back to Colcombe House Ciders.
Please see our refund policy for full details.
Returns are to be sent to:
Delivery should arrive 1 to 2 days after shipping. We ship orders weekly, therefore while we aim to ship your as soon as we can, it may take up to 7 days for your order to be shipped. Longer in exceptional circumstances. The courier does not deliver on the weekend. You will receive and email once the courier has collected your order and it's on its way to you. You will also receive an email after it has been delivered, confirming the delivery. If, in the rare circumstance you do not receive these emails, do contact us via: firstname.lastname@example.org, and we will provide you with an update. The delivery of your order must be received and signed for by an adult, of legal drinking age. If in doubt the courier will ask for proof of age, and may refuse delivery if not presented. INTERNATIONAL SHIPPING We currently do not offer shipping outside of the UK mainland. There are a number of factors why, largely owing to the excise and duty requirements shipping alcohol to private individuals involves, this includes shipping to the EU.
MISSED DELIVERIES / CHANGING DETAILS MID-DELIVERY
Delivery is subject to the terms and conditions of the courier/postal service being used. In general, the courier will attempt delivery and if for any reason unsuccessful, they will leave an InfoNotice (a card notifying you of a missed delivery). You'll see the date it was left, and it will give you advice and details about your options for re-delivery, such as delivery to a UPS Access Point close by. As the shipment is Signature Required, please refer to boxes checked by the driver on the InfoNotice, as the delivery cannot be left without being signed for by an adult. In certain locations, after an unsuccessful residential delivery attempt, the courier will deliver your parcel to a designated Access Point located in your vicinity. If this happens, you will notice a sticker on the InfoNotice (usually a card or slip left upon a missed delivery) indicating the address and collection times of the Access Point where the parcel can be retrieved up to 10 calendar days later. Access Point locations are independently-owned retail shops approved by the courier to receive and temporarily hold unsuccessful deliveries. These locations are situated close to the original delivery address and have convenient operating hours, making it easier for you to retrieve your parcel the same day instead of waiting until the next business day for another delivery attempt. You can also request that your order is taken straight to an Access Point, without attempting delivery to the delivery address. To do so you will need to create a UPS My Choice account, this is free to do and only takes a few minutes to create. Simply Google 'UPS My Choice' and follow the directions on the UPS website. We are unable to make changes to the destination or timing of a delivery once it has been dispatched, by policy of the courier. However you, as the recipient, can opt for access directly to a local Access Point, or ask for it to be delivered to a neighbour etc. by creating a free UPS My Choice account. It only takes a few minutes to do so, and once open you should be able to make such changes on any future UPS deliveries you have to that address. You must ensure the details on your UPS My Choice Account, such as name, delivery address etc. exactly match the shipping address of your item(s), if in doubt please check the details listed on your confirmation email. If you have any issues with UPS My Choice, please contact UPS Customer Services, as we are unable to change a recipients delivery details on their behalf.
In the event that your address is in one of the postal codes listed below, it will incur an additional delivery charge. In such an event, do contact us before you place an order via: email@example.com to enquire what the additional charge will be. Should you wish to proceed, we will provide you with a payment link via email for this additional charge, which must be paid before we dispatch your order. Delivery to such additional delivery charge areas may not always be possible, and will be made at our discretion. Delivery to Northern Ireland will incur an additional delivery charge, as will delivery to the following postcodes (*note, this list is ever changing, and may be altered by the courier without notice or being updated here, check the cart on purchase for the latest charges): The list of postcodes incurring additional delivery charges may subject to change without notice. For more information on additional charges please contact us on firstname.lastname@example.org